Regardless of your background there is probably a job for you in the online poker industry. Online poker sites are continuously recruiting for jobs ranging from poker room management to call center employees. In between that range are jobs in marketing, SEO, affiliate management, fraud and collusion specialists, legal compliance, website design, software engineering, and many other specialties.
And if you like travel this is the right industry for you. Many of the jobs are in places like Gibraltar, Malta, Sweden, London, Costa Rica, and many other exciting locations.
So best of luck to you at the tables and in finding a job in the online poker industry.
Poker Job Search is not a recruiting agency. Please contact the recruiting agency listed for each job post.
If you're new here, you may want to subscribe to my RSS feed. Thanks for visiting!
Norwegian CSR – UK
Job Purpose
Our client is seeking a bi-lingual representative to work from their London office who is fluent in Norwegian.
Key Responsibilities
• Translate documents and templates from English to Norwegian
• Respond to customer requests and enquiries in English and Norwegian
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotion
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity
Essential
• Fluent in Norwegian, with an excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset
Desirable
• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing – (e.g. transactions via credit card, NETeller etc.
Personal Attributes
• Communicates Effectively
• Results Focused
• Job Knowledge
• Customer Focus
• Commitment & Resilience
• Quality Focused
• Working with Others
French CSR – UK
Job Purpose
Our client is seeking a bi-lingual representative to work from their London office who is fluent in French.
Key Responsibilities
• Translate documents and templates from English to French
• Respond to customer requests and enquiries in English and French
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotion
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity
Essential
• Fluent in French, with an excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset
Desirable
• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing – (e.g. transactions via credit card, NETeller etc.
Personal Attributes
• Communicates Effectively
• Results Focused
• Job Knowledge
• Customer Focus
• Commitment & Resilience
• Quality Focused
• Working with Others
Online Poker Manager – Nordics
Our client is a top notch gaming provider who now requires the services of an online poker manager to work within the Scandinavian territory.
The Role:
• product management
• customer relations
• promotions
• work closely with CRM Department
• organise events and promotions as well as poker tournaments for online customers
• develop and manage VIP programme and make sure that it has the optimum features
• to build extensive knowledge of customer needs, customer behaviour and online poker trends
• launch of new products
Requirements:
• 3+ year’s similar experience in another position within gaming.
• fluent in Danish and English
Poker Room Manager – Argentina
Job Purpose
To oversee and manage the Customer Relationship Marketing (CRM) and game offerings for our client in Latin America, taking ownership of all activities, budgets and results. To work alongside the Poker Room Management and Customer Relationship Marketing teams in dealing with high-profile escalations from other departments and other general management tasks. To strengthen the company’s presence in Latin America.
Key Responsibilities
- Responsible and accountable for all CRM activities in Latin America
- Plan, design, execute and analyze all conversion, retention and VIP operations in the region, working closely with the country managers and regional director
- Optimize and monitor conversion and retention program
- Monitor and maintain the Latin American game offerings from week-to-week, including deployment of tournaments
- Work with the Latin American marketing team on promotions and other marketing efforts
- Proactively create, innovate and implement ongoing and ad hoc promotions in the region
- Recommend and consult regarding website content in both Spanish and Portuguese, including creation of new pages and suggesting regular updates to existing content
- Ensure acquisition campaigns are followed by CRM activities to maximize potential of acquired players.
- Ensure consistency within player communication
- Provide ongoing analysis of region’s player base; report and act according to findings
- Share responsibility for CRM costs in the region and ensure constant reporting on ROIs
- Ensure flow of information between the region and global CRM regarding activities performed locally and globally
- Interact with Latin American players through email, internet forums, and social media
- Assist with queries and escalations from Latin American players
Skills and Capabilities
Essential
- Fluent in Spanish and English (reading, writing and speaking)
- Strong background in Customer Relationship Management
- Good knowledge of the poker industry worldwide
- Extensive knowledge of poker rules, procedures, and best practice
- Excellent communication skills
- Highly analytical, quantitative, data-based problem solving and optimization skills, especially segmentation
- Strong Information Technology skills, including good knowledge of the Microsoft Office suite (Word and Excel)
- Willingness to work long and/or unusual hours when necessary
- Proven ability to take ownership of all aspects of a project from conception to completion
Desirable
- Portuguese language skills • Knowledge of Latin American Poker Industry
- Experience in a management role within the online gaming industry
- Experience in web development (particularly HTML and basic scripting languages)
- Communicates Effectively Results Focused Job Knowledge
- Customer Focus Commitment & Resilience Flexibility & Adaptability
- Working With Others Quality Focused Planning & Organising
- Leadership Innovation Decision Making
