Here are some recent job postings sent out by Hyperion:

Customer Service – German Speaking – Poker and Sportsbook – Malta

Job Description

Based out of Malta, our client offers a poker product that is generally perceived to be “the nuts”.

Due to an influx of players from various territories, they now require a German Speaking Customer Service Adviser to join the Malta based operation.

Responsibilities
-Managing player accounts (cash transfers, password verification, account information)
-Providing information on tournaments, hand history and software requirements/updates.
-Responding to players regarding game rules.
-Servicing the “Live Chat” function and dealing with all inbound customer queries.
-You will be the customer’s first point of contact, helping to ensure that our players’ queries are resolved in a timely and efficient manner.

It is important to note that this job will require complete oral and written fluency in both English and German.

Ideal Qualities
-A strong interest in online gaming, with particular reference to poker.
-A background of playing online & offline poker for a minimum of one year.
-Previous experience in a customer service role.
-A basic knowledge of money processing and experience of dealing with transactions.
-Experienced in a multi-cultural and fast paced environment.
-A solid commercial background.
-Articulate and well organised, capable of managing time efficiently.
-Flexible to work on a shift basis.

Customer Service – Danish Speaking – Poker and Sportsbook – Malta

Job Description

Based out of Malta, our client offers a poker product that is generally perceived to be “the nuts”. They are an expanding organisation and have big plans to progress their poker, casino and sports-book brands in 2009. Due to an influx of players from various territories, they now require a Danish Speaking Customer Service Adviser to join the Malta based operation.

It is important to note that this job will require complete oral and written fluency in both English and Danish.

Player Liability Manager – Online Poker – Isle of Man

Job Description

Job Purpose

To manage the player liability reconciliation process including insuring the reconciliation highlights any areas that need to be captured within the accounts.

Key Responsibilities

The Player Liability Manager role would suit a trainee accountant with strong reporting and IT skills. Reporting to the Senior Accounts Manager, the key responsibilities of the position include;

• Prepare the daily revenue reconciliation including the investigation of outstanding items.
• Specify additional reports required with the ultimate objective being to automate the reconciliation.
• Run the daily player liability transaction reports, and update relevant spreadsheets.
• Continue to monitor and investigate changes within the gaming system and their impact on the accounting department.
• Specify any report changes required.
• Work towards implementing a double entry system within the gaming system.

This is not a complete statement of all responsibilities and duties of this role.

The post holder may be required to carry out other duties as directed by their manager.

Skills and Capabilities

Essential

Candidates must be numerate, be self motivated and adaptable with good communication skills and be able to work with minimum supervision.

• Strong Excel skills to include lookups, data sorts etc and report writing skills
• Good knowledge of double entry book-keeping
• Inquisitive, investigative mind to keep questioning and interrogating data and not accept reports at face value
• Excellent communication skills to communicate with Systems Developers and to put together the Business Requirements Documents.
• Can project manage and work on own initiative

Desirable

• Part qualified ACCA or qualified CAT
• Familiarity with Sun or other accounting software.
• Understanding of Databases/SQL
• Experience writing technical product specifications