French Customer Support – Online Poker – London
Description
Customer service is the key job of the client. You will be in direct contact with the players so that you will be bearing the image of the company to them.
Your objective will be to reply to their customers’ needs/demands and to advise them on the best way to use the system. You will also have to work in our team in order to provide the best services in terms of speed and time of treatment of the demands.
So the main part of this job is focused on development of customer loyalty on our site.
Required Skills:
- French native
- Fluent in French and English language is mandatory
- Good typing skills
- Minimum knowledge on the internet
- Trustworthy person
- Self control and patience
- Motivation and commitment
- Minimum one year professional experience in customer support
- Online gaming experience is an advantage
- Knowledge of the poker world is an advantage
Shifts:
9am-6pm & 6pm-12am – includes weekends
French Online Marketing Executive – Poker – London
Description
Our client is looking for a candidate to join the Partnership Department, in a 3 person team. The successful candidate will mainly be in charge of developing and assume partnerships with poker clubs and associations to promote the company site and products. To assume communication of this action, the successful candidate will post animation and promotional messages through out poker forums and blogs.
Candidate Skills:
• Passionate for poker
• Native French, fluent in both French and English
• Minimum of one years online marketing experience
• Experience working for a online poker/gaming company would be advantageous
Poker Manager – France
Description
This position is both operational and strategic and we require experience from a similar position. It is fundamental that the right candidate has an understanding of both the Technical and Commercial side of running a successful poker site.
Management skills are also required, as the person hired will be ultimately responsible for ensuring that the Support-, Fraud and Collusion- and Promotion- departments keep a high industry level of quality.
The ideal candidate has French as a native tongue but also has an excellent command of the English language.
A key factor for this position is the ability to attract players to the site by making sure marketing campaigns, promotions and other activities/factors are of top quality.
Another key factor is acting as a link between the commercial and technical side of the different parts in this organization, to make sure that each decision taken or each request handed to the software developers has a cost maximizing effect in terms of value for the over all poker offer (use/value versus time/cost of action).
In terms of personality, it is important that the right candidate is self-motivated, has attention to detail, excellent leader skills and a can-do attitude.
The main responsibilities for this role include:
• Ensuring a successful market introduction
• Developing product strategies
• Handling the operational side of the Poker product
• Quality assurance: ensuring the total game offering is of high standard
• Promotion creation
• Working with external software suppliers as well as internal teams such as web development, marketing and customer support
• Assisting the product manager in the setting and keeping of project deadlines
• Managing certain aspects of the web content
• Monitoring industry trends and identifying business opportunities
• To be a positive role model for other support staff in relation to the provision of quality service provided to customers
• Strong understanding of poker, detection of fraud and security issues and dealing with VIP’s
• Revising and updating old policy and procedures and creating new policy and procedures
• Analysis of traffic, costs, P&L (profit & losses), ROI (return of investments)
Campaign Support Analyst, Nordics – Sweden
Description
Our client, a leading online poker operator, is looking for a Campaign Support Analyst to join their Nordic team working from the Stockholm office.
Key Responsibilities
• Working with the Nordics team to develop and implement effective promotions in terms of tournament setup, landing pages content and communication platform.
• Reporting directly to the Regional Director and supporting the Country Managers
• Responsible for the follow up of pan-Nordic campaigns in cooperation with FP&A department.
• Working with Regional Director and Country Managers on media planning and buying.
• Working with in-house teams and media agencies to produce effective brand enhancing marketing campaigns.
• Assisting in implementing and running ongoing tracking and performance programs to ensure all campaigns are measured and optimised where necessary.
• Collating all media schedules being run by Country Managers into Nordics overview of all activity taking place. (both communication plans and advertising plans)
• Working with the affiliate department to make sure marketing and affiliate activities in the Nordics are connected and optimized
• Working with the CRM team to optimize CRM activities in the Nordics and being heavily involved in keeping a CRM plan from the regional perspective.
• Localisation – being the main point of contact in the Nordic team
Skills and Capabilities
Essential
• Solid poker knowledge, knowing what the players value and how to communicate with them
• Solid IT skills, in particular with Excel
• Good analytical and number skills
• Strong at project management
• The right candidate is not afraid of doing a lot of hands-on tasks
• The right candidate speaks and writes fluent English
• Able to travel as the job will include some travelling
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