Spanish CS Representative – Poker – Malta
Based out of Malta, our client offers a poker product that is generally perceived to be “the nuts”. They are an expanding organisation and have big plans to progress their poker, casino and sports-book brands in 2009. Due to an influx of players from various territories, they now require a Spanish Speaking Customer Service Adviser to join the Malta based operation.
Job Responsibilities
• Managing player accounts (cash transfers, password verification, account information)
• Providing information on tournaments, hand history and software requirements/updates.
• Responding to players regarding game rules.
• Servicing the “Live Chat” function and dealing with all inbound customer queries.
You will be the customer’s first point of contact, helping to ensure that our players’ queries are resolved in a timely and efficient manner. It is important to note that this role will require complete oral and written fluency in both English and Spanish.
Ideal Qualities
• A strong interest in online gaming, with particular reference to poker.
• A background of playing online & offline poker for a minimum of one year.
• Previous experience in a customer service role.
• A basic knowledge of money processing and experience of dealing with transactions.
• Experienced in a multi-cultural and fast paced environment.
• A solid commercial background.
• Articulate and well organised, capable of managing time efficiently.
• Flexible to work on a shift basis.
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