Bulgarian Customer Service Representative – Online Poker – London

Our client, a leading online poker operator is looking to recruit an experienced Customer Service Representative to handle specialist Poker queries and provide first class customer care for their Bulgarian speaking customers. The successful candidate will speak both Bulgarian and English and have a good level of experience within the online poker industry.

Responsibilities:
• Managing player accounts (passwords, cash transfers, account privileges)
• Handling customer requests via email or telephone
• Assisting with Fraud and Collusion related issues
• Hosting final tables of tournaments
• Providing information on player deposits and cashouts
• Informing players about current promotions
• Assisting players with connection issues
• Informing players about games and game rules

Candidate requirements:
• Educated to degree level or equivalent
• Fluency in Bulgarian and English language is essential, both oral and written
• Awareness of the Bulgarian culture is essential
• Experience of a customer facing role within the online poker sector
• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing – (e.g. transactions via credit card, NETeller, etc.)
• Team player and quick learner

This is an exciting opportunity to become part of a world class customer service team within a rapidly developing international online poker operator.