Product Manager – ACH Specialist – Isle of Man
The role of Product Manager, ACH Specialist will require a committed and dedicated person to join our team who maintain our US ACH processing. The position requires involvement in the product life cycle from drafting business requirements through to release and managing the payment product to its full maturity. The tasks will include documentation and training for support, updating websites, and product guides for internal use as well as managing the configuration settings for the individual payment solutions. In addition, this role will require the oversight and management of the existing payment methods and the supplier relationships behind them. The ACH specialist will have excellent analytical skills and be able to comfortably work at a fast pace in a dynamic environment. They will be responsible for the success of the products by knowing how they will work best for the business and making sure that suppliers deliver on the often stringent demands expected by the company.
Key Responsibilities
* Write high-level requirements of new ACH solutions and steer the product through software development and testing by working with payment processors, software development teams
* Release the solution and manage ramp-up of volume. Ensure vendor meets customer support requirements and put in place proper reporting (both in-house and at vendor)
* Serve as escalation point with vendors for various internal stakeholders such as support, payment services, accounts receivable and security. Actively manage vendor relationship and make sure that any issues or escalations are dealt with in a satisfactory fashion
* Monitor player forums for complaints / early warning signs of payment processing issues
* Analyse all available existing ACH solutions for decline rates, return rates, cost and speed for debit and credit transactions
* Change the nature and size of volume split between providers based on analysis to minimize cost, increase approval rates
* Analyze internal systems and recommend software enhancements / new reports or tools to minimize cost, reduce fraudulent transactions , increase transaction approval rates and compare quality of processing across processors
* Identify need for and manage integrations with external services such as – identity verification, account validation / scrubbing, negative databases. Manage and optimize usage of such services such as frequency of use to ensure minimum overall total cost.
Essential Skills and Capabilities
* At least 3-5 years experience in product management in the online gaming, financial services or Internet industry; experience with online payment processing a plus
* Solid understanding of ACH processing and maintaining ACH relationships; 2 years plus experience in this area is required
* Strong business analyst; comfortable handling large sets of data and ability to drill down to minute attention to detail in order to gain the best end-result
* Solid understanding of the state of online payment processing across the globe, and knowledge of current industry trends is an advantage
* Strong organizational skills and ability to manage multiple simultaneous projects
* Excellent communication skills – ability to communicate organized thought. Experience working with remote development teams / clients /vendors preferred.
* Strong team player
Desirable
* Proven track record in project management with demonstrable skills (Prince 2 Certification for instance)
* Understanding of the online gaming, online services, Internet and consumer software markets.
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