Czech Customer Support Agent – Malta
Our client a fast growing gaming company with offices located in Malta is looking to add on to their customer support team.
Key contacts
Customer Support Manager
Team Leader
Shift Coordinator
VIP Team
Payment and Risk team
Senior Support Agents
Essential job functions
Answering queries via email, chat and telephone
Translations, web content, & newsletters
Assist Payment and Risk on related issues
Assist VIP team on related issues
Troubleshooting technical problems faced by customers
Inform customers about ongoing promotions and game rules
Assist with bet settlement as required
Take part and responsibility in administrative tasks
Contribute to a stimulating and positive job environment
Essential Skills
Excellent written and oral communication skills in English and Czech
2 years translation experience or degree in translation is a MUST
Genuine interest in sportsbook, poker and casino products
Be able to explain issues in a clear and confident manner
Adaptable and flexible to different shifts
Proactive and “can-do” approach
At least 2 years customer support experience
Good problem solver
A team player with ability to work in a multicultural environment
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