Fraud Operations Manager – Online Poker – Ireland
Job Description:
• Responsible for the company’s operational risk strategy pertaining to the payment processing function.
• Optimize the balance between efficiency, maximizing deposit growth and minimizing actual and potential fraud.
• Responsible for maintaining service levels relating to fraud operations function, this includes but not limited to overdue withdrawals, age of withdrawal queues
• Develop and implement process and procedures to mitigate fraud and financial loss relating to payment processing activities.
• In combination with other Security team and payments department, the position will be responsible for the Credit Card Chargeback ratio’s ensuring that company operates within the thresholds set out by Visa and Mastercard.
• In co-ordination with Security manager implement and report on anti Money Laundering procedures ensuring compliance with requirements set out by Alderney gaming commission.
• Recruit, train, motivate and monitor up to 70 staff
Requirements:
• Minimum of 3 – 5 years experience in fraud management position within online gaming environment.
• Experiencing in working with payment solutions in online gaming environment.
• Tenacity to seek out preventative fraud measures.
• Disciplined project management skills.
• Excellent analytical skills
• Clear thinking / problem solving/ Innovative
• Ability to communicate and work with technical teams
• High energy and self-motivated, especially in a dynamic, fast-paced environment
• Adaptable/flexible: being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations.
• Excellent organization, teamwork and management skills.
Key Working Relationships:
• Work very closely with Security Department
• Liaise with Business Intelligence team.
• Liaise with IT department specifically project management, Database and tools teams.
• Liaise with Customer service department to manage communication with players.
• Liaise with Affiliate department.
• Relationships with payment service providers, fraud screening services.
• Relationship with relevant authorities and regulators.
• Liaise with Finance department on accounting issues.
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