Finnish Customer Service Representative – Online Poker – London

The Role:
Our client, a leading online poker operator is looking to recruit an experienced Customer Service Representative to handle specialist Poker queries and provide first class customer care for their Finnish speaking customers. The successful candidate will speak both Finnish and English and will have a good level of experience within the online poker industry.

Responsibilities:

Managing player accounts (passwords, cash transfers, account privileges)
Handling customer requests via email or telephone
Assisting with Fraud and Collusion related issues
Hosting final tables of tournaments
Providing information on player deposits and cash outs
Informing players about current promotions
Assisting players with connection issues
Informing players about games and game rules

Candidate requirements:

Excellent written and oral communication skills in English and Finnish
Experience of a customer facing role within the online poker sector
Strong knowledge of both online and brick-and-mortar poker
Basic knowledge of online money processing – (e.g. transactions via credit card, NETeller, etc.)
Team player and quick learner

This is an exciting opportunity to become part of a world class customer service team within a rapidly developing international online poker operator.