French CSR – UK

Job Purpose
Our client is seeking a bi-lingual representative to work from their London office who is fluent in French.
Key Responsibilities
• Translate documents and templates from English to French
• Respond to customer requests and enquiries in English and French
• Fast, accurate and thorough responses to numerous e-mails per shift
• Managing player accounts (passwords, cash transfers, account privileges)
• Hosting final tables of tournaments
• Providing information on player deposits and cash outs
• Informing players about current promotion
• Assisting players with connection and technical issues
• Informing players about games and game rules
• Interpreting hand histories for players
• Responding to player concerns about site integrity
Essential
• Fluent in French, with an excellent command of English
• Excellent command of professional writing
• Self-motivated, able to work as part of a busy team
• Ability to work in a high-volume work environment
• Minimum typing speed of 40 wpm; 60 wpm or more preferred
• Additional European languages, an asset
Desirable
• Strong knowledge of both online and brick-and-mortar poker
• Basic knowledge of online money processing – (e.g. transactions via credit card, NETeller etc.

Personal Attributes

• Communicates Effectively
• Results Focused
• Job Knowledge
• Customer Focus
• Commitment & Resilience
• Quality Focused
• Working with Others

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