Market Analyst – Gibraltar

As a Market Analyst within the Consulting and Market Analysis department, you will play a key role in varied consulting projects with our clients. Taking charge of the analytical side of projects, you will analyse data for acquisition, retention and reactivation purposes, prepare and write reports or audits and create presentations. With the help of your expert team you will tackle challenging problems facing the industry and develop fact and number-based solutions.

You …

… are a strong logical and analytical thinker
… have excellent knowledge of the poker and gaming industry, or are willing to acquire it
… have a knack for numbers and are experienced with data analysis
… can express your ideas and thoughts in a structured fashion
… are willing to go the extra mile and are driven by a high performance attitude
… demonstrate a passion for continuous development and learning
Your Tasks:

Data analysis work as part of consulting projects
Create tools and products which our Consulting team can work with or market
Creation of reports and audits on industry developments, issues and trends

Assist the Consulting team as an expert resource
Your Team:

With our Gibraltar and Hamburg based superstar team of 220 full-time staff and 500 freelancers, we create expansive learning communities all hungry for content.
PokerStrategy.com, our prototype learning community, has more than 5 million members and is fully available in 19 languages. Join our quest to revolutionise the way people learn topics such as poker and Forex trading online.

If you think you have what it takes – apply today! For a complete application we need your CV, motivation letter and transcripts to be submitted to application@pokerstrategy.com.

Poker Representative, Bodog – Costa Rica

WHAT WE WANT:  Are you looking for a career boost? Be a player and join ou team. We’re looking for hard-working, creative and energetic individuals with the ability to multi-task and work well in a dynamic team environment. Our workplace is an excellent setting for your individual skills to coexist and work with a team of like-minded people. You’ll respond to all inbound phone calls and email inquiries in a mature and professional manner and will  provide our Poker clients with an elevated level of service specific to the needs our players.  Poker Customer Service Representatives will provide the best experience possible to the customer via telephone, email and live chat while handling all Poker and Customer Service related contacts.

If you think of yourself as someone who seeks professional growth in a fast-paced and rewarding environment, then keep reading!

Specifically you will…

• Handle Poker calls, live chats and emails professionally and efficiently while maintaining a polite and courteous demeanor with clients at all times
• Logged in and set to ready in Cisco, Talisma Chat and Talisma Email while on shift unless on a scheduled break or directed by the leadership team for project work
• Apply knowledge gained from past experiences and leadership feedback in your troubleshooting and problem solving endeavors
• Strive to offer one call resolution whenever possible by being proactive in  anticipating customer needs and meeting or exceeding them when possible
• Complete duties and task as assigned by the leadership team
• Develop a strong grasp of all products including:
  • Game and wager rules
  • Common game play and wager issues
  • Common technical issues
  • Strengths and features of the products we offer
• Review and interpret a player’s account
• Understand the internal product and external product technical support structure
• Obtain Casino game play and rules training gaining the ability to handle casino client calls
• Poker representatives are expected to process Poker payout approvals in a timely manner and to be constantly checking the queue throughout their shift in order to help with this task.

What you need…

• Exceptional verbal and written communication skills
• Strong listening and comprehension skills
• Proven organisation and multi-tasking skills combined with a professional work ethic
• Demonstrates initiative in problem solving
• Excellent attention to detail
• Strong math skills
• Ability to work independently or as part of a team
• Available for all shifts (24 hours a day 7 days a week)
• Ability to adapt to change and evolve with a rapidly growing company
• Ability to establish and maintain effective relationships with customers and fellow employees
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Internet applications
• Be capable of withstanding stress and ability to adapt and evolve in a rapidly growing company
• Have a good attitude and be reliable
• Ability to demonstrate initiative in problem-solving and detail orientation
• Have the ability to learn quickly, work independently and in a team setting

UK & Ireland Poker Room Operations Analyst – Ireland

Job Purpose

The Poker Room Operations Analyst role supports the Poker Room Operations Manager in the day-to-day operations of the PokerStars site as it relates to customers in the UK and Ireland, with an emphasis on the Irish market. The role will work with the Poker Room Management team and various other departments in dealing with operational tasks specific to the UK and Ireland, including escalations from other departments; working on marketing and promotions; promoting live events, tournament schedules, etc.; analyzing trends, player needs and opportunities to help strengthen the company’s presence; all with the ultimate goal of improving market share and player satisfaction in these two key markets.

Key Responsibilities

• Assisting with management of PokerStars’ poker room operations in the UK and Ireland, working to increase market share in these countries, with an emphasis on the Irish market
• Interacting with players in UK and Ireland in order to increase site profile and create customer loyalty
• Creating online tournaments and games for these markets, and assisting with scripting and deployment as necessary
• Creating and implementing improvements to poker room and player relations to increase satisfaction of players and bottom-line profitability
• Working with Marketing team to effectively raise awareness and interest in PokerStars in the UK and Ireland, including at live events such as EPT and UKIPT
• Assisting with the planning and execution of some promotions
• Working with the EPT and UKIPT staff to help evolve these event(s) into some of the largest and best poker tournaments in the world, including travelling to events to interact with players
• Being a champion of poker within the UK and Ireland
• Working with UK and Ireland Team PokerStars Pro and Team Online as necessary to accomplish other goals
• Providing excellent customer service to players

Skills and Capabilities

Essential

• Extensive experience working in the UK and Ireland markets, particularly Ireland
• Excellent knowledge of the UK and Ireland live and online poker community, particularly Ireland
• Good knowledge of the poker industry worldwide
• Good knowledge of the PokerStars game client
• Good knowledge of poker rules, procedures, and best practice
• Excellent communication skills
• Strong Information Technology skills, including good knowledge of the Microsoft Office suite (Word and Excel)
• Willingness to work long and/or unusual hours when necessary

Desirable

• Highly analytical, quantitative, data-based problem solving and optimization skills
• Experience in web development (particularly HTML and basic scripting languages)

Additional Information

Travel be required, unsociable hours

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

UK & Ireland Regional Marketing Director

Job Purpose

Reporting to the Head of Regional Marketing the successful candidate will be responsible for PokerStars marketing and commercial activities in the UK and Ireland driving market growth.

Key Responsibilities

• Full P&L responsibility for the region
• Develop strategic plans for the development of acquisition marketing activities across the UK and Ireland
• Provide effective research audit of market potential, key barriers to growth, consumer insights, competitive reporting & other key marketing requirements
• Liaise with product and payments team on localization and adaptation including poker room management, assessment of payment processing options, etc
• Maintain, develop, structure & lead commercial relationships with 3rd parties at the local level, in particular large media groups, to create promotional opportunities for Pokerstars
• Co-ordinate all activities, policies and procedures with other parts of the organisation including legal, technology, creative, affiliate, VIP players management, online marketing, celebrity& poker pro management, CRM, PR and live events
• Undertake rigorous pre and post initiative analysis to provide campaign ROI, CPA and learnings for future activity.
• Manage budgets for territory and oversee the local media and PR agency where appropriate.
• Develop and execute plans for cross promotions between online and live operation

Skills and Capabilities

Essential

• Educated to degree level or equivalent
• Proven track record in the gaming industry ideally working for a B2C online operator
• Strong knowledge of the local media landscape including proven track record of working with local media/ PR agencies and media owners
• Excellent analytical skills
• Excellent written and oral communication skills
• Must be results driven with ability to develop and implement practical ( and quick) decisions
• Well-organised, ability to multi task and prioritise key projects. Flexibility to adapt to a rapidly changing business environment is key
• Strong negotiation skills required with an eye for detail in the structure of all deals
• Strong people management skills
• Good all-round marketing skills and understanding/experience of European media markets
• Ability to function as a self-starter with an emphasis on getting things done.

Desirable

• Experience of, and interest in Poker would be an added advantage.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.

Senior Training and Development Manager

Due to work permit restrictions preference will be given to applications from Isle of Man workers

Job Purpose

To manage the Training and Development function in Isle of Man, making a first class contribution to the whole IOM office and to PokerStars. To be an integral part of the Global HR team.

Key Responsibilities

• To liaise as an internal Consultant with Directors and Managers to find solutions to business issues.
• To implement a blend of solutions for the best results.
• To manage training project teams when appropriate. To be part of a project team when appropriate.
• To deliver in house training to a consistently high standard in IOM and other jurisdictions as required.
• To create original Training material.
• To identify, negotiate with and manage external T&D suppliers.
• To research, pilot and introduce new T&D methods.
• To advise and respond to needs from individuals, Directors and Managers on Training & Development and study assistance queries.
• To identify and communicate business issues via Training & Development information.
• To research and implement specialist programmes / projects.
• Supporting Global HR team as appropriate.

Skills and Capabilities

Essential

• At least 2 years significant Training & Development experience in a range of development areas.
• Must be able to demonstrate ability to interact confidently and with complete credibility at all levels.
• Solid hands-on Management experience in a blue chip company.
• Proven ability to coach and mentor on an individual basis.
• Evidence of development of original T&D material – creative mind.
• Graduate level of education or equivalent.
• A Can-Do pro-active approach is essential.
• Proven planning and organisational skills are essential.
• Able to travel globally as necessary.
• The highest levels of confidentiality are essential.
• A genuine team player, will be part of the Global HR team.

Desirable

• Experience of working within a multi jurisdictional company.
• An interest in Poker.
• A specialist in some areas of Training & Development.
• Qualifications related to role.

Behavioural Competencies

For more information, please send your CV and a covering letter to hr@pokerstars.com. Please also state your name and the job title you are applying for in the subject bar.