Web Designer – Canada

Our client runs a number of Sportsbook, Poker and Casino websites; they are now looking to recruit a Web Designer to join their already established team.

The successful candidate will be responsible for building websites, maintaining and updating the websites, designing and developing promotional material for campaigns including email marketing, banners, print material and advertisements.

Skills and Experience

• Minimum of 5 years experience working in a web design role; ideally with experience within the online gaming and betting industry.
• Must be fluent in English
• Must demonstrate a high proficiency in HTML, Flash, PHP, Photoshop, Illustrator and Dreamweaver. .
• The candidate must have strong conceptualizing skills, with a strong knowledge of current technologies and design trends.
• Working within a team of designers the candidate must be strongly motivated and possess initiative.
• A current knowledge of new technologies and current trends.
• Attention to detail and responsibility for the accuracy of your own work.
• Ensure that the highest level of service is consistently provided.

Investigator (Poker Specialist) – Costa Rica

Job Purpose:

Due to the company growth, our client’s are seeking an experienced Investigator (Poker Specialist) to join the Security Investigation Team in our client’s locations. You will work within the Security Investigations Team as part of the overall Security Department.
The primary role of the Fraud Team is to prevent and detect fraud on their website and involves utilising a number of detection techniques in order to identify high risk accounts, detect unusual activity, investigate and subsequently close suspicious accounts in order to mitigate risk and to help prevent and detect fraud and comply with the company’s regulatory and legislative requirements

This will include verification of players’ information; live monitoring of player activity; actively spotting and reporting fraudulent activity and trends; responding to player’s queries and maintaining accurate system records within tight timescales. You will report to the Investigations Manager who is also based in London.

Reports to:
1st Line Manager Security Investigations

Languages:
Excellent command of English any other language is a bonus.

Key Responsibilities:

• Follow procedures as outlined in the Security Policy and Procedures Document;
• Reviewing & monitoring live reports to prevent and detect possible fraud and players breaching their terms and conditions
• Detect fraud patterns and trends, reporting these accurately to colleagues and management.
• Initiate Fraud investigations and update ongoing cases whilst all the time compiling comprehensive reports.
• Tracing the origin of fraudulent funds as well as destination and thoroughly review any related accounts, reporting patterns and trends.
• Responding to player queries, offering advice and options to resolve outstanding issues in a timely manner.
• Monitoring, blocking and restricting accounts and payment methods whilst assessing fraud risk.
• Carrying out address verification checks
• Forecasting trends and carrying out fraud analysis.
• Immediately escalating cases to management where appropriate.
• Fraud prevention, detection and investigation

Skills and Capabilities
Essential

• Excellent Poker Knowledge and experience of reading Poker hands to aid the detection of any fraudulent game play.
• Good understanding of numerous international payment methods
• High level of detail and accuracy in all work produced
• Capable of a rigorous analytical approach – Ability to cross reference and quickly interpret a multitude of information to aid decision making
• Investigative skills and a logical approach to work
• Result oriented and problem solver
• Flexibility to adapt and able to manage multiple assignments while working as part of a small team.
• Knowledge of Money Laundering detection and regulation
• Knowledge of foreign language/customs
• Excellent Customer Service skills
• Computer literate and quick to learn new systems and processes
• Flexibility and adaptability within a dynamic environment
• Excellent communication skills, both written and verbal
• Ability to meet tight deadlines without compromising quality of output
• Experience of dealing with customers and stakeholders in a large environment (verbally and written)

Desirable:

• Previous online gaming industry background.
• Self motivated, able to work equally well within a team or alone
• Knowledge of the on-line poker industry.
• Understanding of online poker security would be an asset.
• Knowledge of online money processing – (e.g. transactions via credit card, NETeller, click2pay, Moneybookers)
• Working knowledge of Microsoft Excel and Access

Behavioural Competencies:

• Communicates effectively
• Results focused
• Decision making
• Customer focus
• Quality focused
• Flexibility & adaptability

Director of Poker Marketing – USA

The Poker Marketing Director is responsible for developing the Global marketing strategy for our client’s poker product, including branding, promotions, and live events. The Poker Marketing Director is the primary liaison between Marketing and Product Management for the .com product.

Duties and Responsibilities:

• Collaborate with Director of Poker Product Management on developing the Poker Vertical Strategy, providing input and analysis. Serve on the Poker Product Management Board of Directors.
• Based on the Poker Vertical Strategy, develop our client’s poker Marketing Strategy, including positioning, budget, and Global marketing activities. Focus is primarily on acquisition activities.
• Develop Poker global brand strategy, including positioning and key messages. Communicate this across countries and channels to ensure consistency in communication. Consult with countries or channels on adapting the Poker message for their country and channel. Serve as brand watchdog to keep entire company on brand
• Supervise the creation and execution of Global promotions to meet financial goals for the product. This includes full analysis and forecasting of the promotions’ revenue and profitability impact.
• Collaborate with VP of Marketing and other Directors to allocate poker marketing budget across channels and countries to meet financial goals
• Track and manage the Poker marketing budget, providing regular reporting to management
• Analyze and report on ROI and profitability of marketing spending by channel, media, and campaign including coordinating reporting from countries and channels to give an overall picture of Poker Marketing performance and make recommendations on allocation of budget
• Develop global events strategy to meet financial goals. Oversee execution of events by team or across in-country teams
• Set standards for live events and promotions to ensure all countries and channels are on strategy. Define metrics to evaluate success of events across the organization and periodically evaluate these events.
• Supervise the management of sponsored team players and the execution of administrative activities around these players. Collaborate with country teams to leverage the players according to the country strategy.
• Collaborate with Retention Marketing to execute Global promotions-related direct communications and influence Retention Marketing strategies
• Collaborate with Country Management team to incorporate their needs and feedback into Global Promotions or to support local country initiatives
• Collaborate with Product Management to execute software or web development projects in support of the Marketing Strategy
• Facilitate Poker Marketing cross-country/channel learning and best practices
• Manage 2-4 direct reports

Skills and Qualifications:

• At least 10 years of consumer marketing experience, including experience building and growing a brand
• Brand Management experience required
• Strong understanding of the poker business model and the competitive landscape through working in the industry or personal online poker playing experience
• Demonstrated analytical abilities with prior marketing budget and ROI analysis experience
• Strong collaboration and influence skills to work across an organization to meet goals
• BA/BS, MBA preferred
• Fluency in a European language preferred

Caribbean Sales Manager – Puerto Rico

Our client is a leader in the design, manufacture and distribution of advanced gaming products and gaming systems for the global gaming industry. They offer qualified candidates a variety of exciting and challenging career opportunities on the cutting edge of innovation. Due to recent success they currently seek a Systems Sales Manager for their office in Puerto Rico.

Job Summary:

The Sales Manager creates and identifies objectives, strategies, and action plans for the sales function that will produce optimum profitability. Additional responsibilities include measuring the existing markets and company’s share, expand share of existing market, and identify new markets and customer needs.

Essential Duties AND Responsibilities:

Collaborates with Marketing Manager in establishing and recommending strategies to attain
sales goals for the company
Formulates and controls budgets for sales promotion expenses
Ensures successful implementation and effective use of sales policies
Establishes and maintains close personal contact with customers
Interprets long and short-term effect on sales strategies in operating profit
Initiates and coordinates development of action plans to penetrate new markets.
Analyzes and reviews sales force performance
Establishes and implements sales training program
Develops new customers within existing market and target new markets
Reviews variable expenses periodically to assure justifications for expenses
Training AND/OR Experience:

Three to four years experience with enterprise or gaming software or gaming sales required.
Strong technical sales background preferred
Prior customer facing experience required
Four years of direct management preferred
Knowledge / Skills / Abilities:
Willingness to travel
Energetic, driven and results oriented
Good Communication Skills
Fluent in written and spoken Spanish and English
Ability to work with international teams
Customer service oriented
Thorough knowledge of company’s products
Ability to analyze situations and provide recommendations
Excellent communication skills
Education:

Bachelor’s degree required with preferably IT/MIS background (minor) or Marketing or Business